FAQ: Epson C-3500

What is the minimum to maximum range for Label length?

Answer: 0.31 – 44.00 Inches

What size Cores will work in the C3500?

Answer: External Diameter 1.74 – 4.00 Inches.

What size Cores will work in the C3500?

Answer: External Diameter 1.74 – 4.00 Inches.

I have switched out the Media in the printer with different stock and now it will not calibrate. What should be done?

Answer: The C3500 has 4 Media Detection settings:

1. 1. Die-cut Label w/Gap, Transparent Die-cut Label;
2. 2. Die-Cut Label w/BlackMark;
3. 3. Continuous Paper w/BlackMark;
4. 4. Full-page Label, Continuous Paper, Transparent Full-page Label.

When moving to different stock, for example, Die-cut Label w/Gap to Continuous, the printer needs to be notified of the change via the Printing Preferences dialogue panel. It is important that no media is in the printer and the face cover is closed before continuing. In Windows under Devices and Printers, right-click on the C3500 and open Printing Preferences then click on "Media Detection (BlackMark/Gapetc)". The Media Detection Setting window will open. Select from the 4 options that correspond to the new stock that is being used. In the above example, we switch from Die-cut to Continuous. Hit Ok and save changes. You are now ready to put the new stock in the printer.

What is the Maximum printable width?

Answer: With "Borderless Printing" enabled (allows for maximum printable Area), max-width is 4.09 Inches.

How do I find what Firmware Version is installed?

Turn the power on while holding down the FEED key – a label will print with the info.

What types of paper are supported?

Answer: Roll paper, Fanfold paper Continuous paper, Continuous paper (Blackmark), Full-page label, Transparent full-page label, Die-cut label, Transparent die-cut label (Detects positions of black marks and gaps between labels), Plain, Matte, Plain label, Matte label, Synthetic label, Glossy label, Wristband.

I am having Registration and alignment problems.

Answer: When text or image does not align properly on media (though the alignment is correct in software program) and there are registration problems, perform the following steps: Open Devices and Printers. Right-click the Epson C-3500 printer icon. Select "Printing Preferences" Click "User Defined" so we can design the appropriate template for your label. Click "User Defined" so we can create the appropriate template for your label. Give the template a name under "Media Layout Name". Select what "Media Form" you will be using. Example: Die-cut Label (Gap), Black Mark, etc. Define label dimensions accordingly. If "Die-cut Label (Gap)" is selected it is critical that the correct measurement is added in the gap field. The default is usually 0.24 inches. A different measurement here can, and most likely will, lead to further registration problems and label skipping. The measurement range is 0.12 – 0.24 inches. Check "Borderless Printing" to maximize your printable area. Save and Close. In the Printing Preferences window under the "Roll Paper Saving" options you have three choices: Eliminate Lower Margin, Eliminate Lower and Upper Margin, and No Saving. Select "No Saving". Make sure that under "Media Layout" your media form (Gap, black mark, etc.) is correct for the media stock that you will run through the printer. When performing this function ensure that the printer is empty of any stock. Click "OK" and exit. Open your preferred Printing Software (for this example Bartender was used). Select or create your Label. ( Note: When creating your label make sure that when you are given the option to "select Printer" from the list that the C-3500 is chosen. Next, when the "Template Size" window is presented, click "User Defined Size". You should see in the drop-down window that opens the template that was created earlier in the Epson Printing Preferences -- Select it.) When you are ready to print, click the "Print" icon, and in the now open print window select "Document Properties". This will open the "Epson" Properties window. Ensure that under "Roll Paper Saving" the options "No Saving" are selected. Hit "OK" and print.